Incentive awards

Learn how to create goal-based incentive awards that reward employees for achieving measurable targets.

Goal-based rewards allow organisations to incentivise employees for achieving measurable, ongoing performance objectives. Unlike traditional recognition programmes focused on anniversaries or one-off achievements, this feature ties rewards to clearly defined business, learning, and collaborative goals.

Admins define, manage, and approve goals, configure reward eligibility, and provide visibility through social recognition to consistently motivate employees.

Why this matters

• Highly engaged teams show 21% greater profitability and 41% less absenteeism (Gallup).
• Traditional recognition systems often fail to continuously motivate employees, leading to disengagement.
• Goal-based incentives create measurable motivation and maintain focus on achieving objectives.

When to use incentives

Incentives are most effective when you want to:

• Reward completion of clearly defined targets — sales quotas, learning milestones, or wellness challenges.
• Encourage ongoing improvement and sustained effort rather than one-time accomplishments.
• Acknowledge systematic performance improvements and consistent goal achievement.

Example use cases

Domain	Example
Sales	Achieving quarterly or annual sales targets
Learning & Development	Completing mandatory training, certifications, or skill-building programmes
Wellness	Actively participating in company wellness initiatives or challenges
Operations	Meeting project deadlines, productivity benchmarks, or operational goals

Steps to set up an incentive award

1. Navigate to Awards

   Go to Programs > Awards & Core Values > Create Award.

   
2. Select Incentive

   Select Incentive and click Proceed.

   Ideal for motivating employees to achieve predefined targets or milestones. Allows individuals or teams to claim rewards manually after successfully completing measurable goals.

   
3. Fill in award details

   Enter the award name, description, image, and recipient type. Click Continue.

   An award recipient can be an individual, a team, or kept flexible.

   
4. Configure the reward

   Choose to reward points or gift cards and merchandise.

   

   • Attach Certificate — See Add certificates to awards for detailed steps.
   • Add Products from the Store — See Set up product-based rewards for detailed steps.
5. Define nominee, nominator, and approver eligibility

   Set constraints on who can nominate, be nominated, and approve.

   

   

   Use OR when matching any one clause is sufficient. Use AND when all clauses must match.

6. Configure approver selection

   Click the pencil icon and select a First Level Approver. Use advanced filters to refine your selection.

   
7. Configure advanced settings

   A. Set Questions for Nominator — Create up to 20 questions for nominators to answer when claiming the award. Text-based mandatory questions can also require an attachment.

   

   B. Citation Input — When a mandatory public question exists, you can skip the separate citation input.

   

   C. Nomination Validity — Set a validity period after which open claims are automatically declined.

   

   D. Self Nomination — When enabled, allows employees to self-nominate and claim the incentive award after completing the goal.

   

   E. Notify Stakeholders — Specify who is notified when the award is given (manager, HRBP, department head, etc.).

   

   F. Announcement and Feed Controls

   • Award Visibility — Public (visible to all) or Private (visible only to sender and recipient).

   

   

   • Information Disclosed — Show/hide Award Giver, Citation by Nominator, and Award Name and Icon.

   

   • Privacy Control — Centrally / Public / Private / By Nominator/Approver.
   • Team Size — Minimum 1, maximum 50 members.

   

   Click Confirm and Create to complete the award setup.

FAQs

Can I edit an award after it's created?

Yes. Changes to reward values, receiver conditions, or evidence questions do not affect existing nominations. Changes to award name, icon, or criteria apply retroactively.

What happens if an award is deleted?

Deleting an award does not impact existing nominations.

Who can give goal-based awards?

Managers and admins can issue awards. Employees can self-nominate if the Allow employees to claim this incentive checkbox is enabled during setup.

How frequently can an award be claimed?

Admins define claim frequency per award: Daily, Weekly, Fortnightly, Monthly, Quarterly, Yearly, or Once in a Lifetime.

How is evidence of goal achievement submitted?

Admins can add questions that employees must answer or attach evidence to when submitting a claim.

Can I restrict awards to specific teams or user groups?

Yes. Eligibility can be defined for specific users or teams, and team size restrictions can be configured in advanced settings.

How are award visibility and notifications managed?

Admins can control award visibility (public or private) and choose who gets notified when an award is issued.

For feedback or questions, reach out to [e-mail].