Points administration

Manage the points your organization issues and redeems — recharge wallets, audit movement, fix unmapped transactions, and run point-history reports.

Points administration is the finance back-office for Empuls’s points system. From this page you can recharge the organization wallet, view every points movement (issued, deducted, redeemed), inspect wallet criteria rules, troubleshoot transactions that didn’t map to a user, and pull point-history reports for accounting. Open it in your tenant at https://<your-empuls-url>/home/points-administration.

Before you start

• You must be a Super Admin or have Finance Admin permission.
• Reward points and karma (engagement score) are different — this page only governs reward points. For karma, see engagement scoring.
• Adjustments here are auditable. Every add/deduct creates a record visible in points history.

Sub-pages

The Points Administration hub has several specialized sub-pages:

Sub-page	What it shows	URL
Points history (statement)	Every points credit and debit by user, with date, amount, reason	/home/points-administration/points-history
Recharge history	Every wallet top-up — who did it, when, for how much	/home/points-administration/recharge-history
Redemption wallet statement	Movement on the redemption wallet specifically	/home/points-administration/redemption-wallet-statement-history
Redemption point statement	Points that flowed out via employee redemption	/home/points-administration/redemption-point-statement-history
Wallet criteria list	Rules that determine which wallet funds which event type	/home/points-administration/wallet-criteria-list
Unmapped transactions	Transactions Empuls couldn’t attribute to a user; needs manual reconciliation	/home/points-administration/transactions-not-mapped
Wallet details	Per-wallet view with balance and movement	/home/points-administration/wallet/:id
Create wallet	Spin up an additional wallet for a specific program	/home/points-administration/create-wallet

Add or deduct points for an individual

1. Open Add/Deduct Points

   Navigate to https://<your-empuls-url>/home/add-deduct-points-administration or click the button from the main Points Administration page.

2. Pick the user

   Search by name or email. Select the user whose balance you’re adjusting.

3. Choose Add or Deduct

   Toggle between Add points and Deduct points.

4. Enter amount and reason

   Points must be a whole number. Reason is required and appears in points history for audit.

5. Submit

   The adjustment posts immediately. The user sees the updated balance on their next page load.

Bulk add or deduct via CSV

The same form supports CSV upload for bulk adjustments. Download the sample CSV, fill in email,points,reason, upload, and Empuls processes each row in the background. The job result shows successes and failures.

Wallet criteria

Wallet criteria control which wallet funds which event. For example:

• A “Peer Recognition Wallet” funds all peer-to-peer recognition.
• A “Service Awards Wallet” funds milestone gifts only.
• A general “Redemption Wallet” funds anything not matched by a more specific criterion.

Edit criteria from the Wallet Criteria List page. Empuls matches transactions to wallets in priority order; the most specific match wins.

Unmapped transactions

If a transaction comes in (typically from an HRIS-driven event) and Empuls can’t find a matching user, it lands in the unmapped transactions page. From there you can:

• Map manually — Pick a user; the transaction posts retroactively.
• Reject — Discard the transaction.

Unmapped transactions are the most common signal of HRIS-Empuls data drift. Resolving them quickly keeps your audit clean.

Reports

CSV exports are available from each sub-page. The CSV includes the same columns the page shows. Use these for:

• Quarterly board reporting on recognition spend.
• Year-end finance close.
• Reconciling Empuls points movement against the redemption-wallet financial wallet.

Limits and gotchas

• Adjustments to negative balances are allowed but rare. Empuls flags users with negative balances on the points-history page.
• Deleting an unmapped transaction is permanent.
• Wallet criteria changes apply to new transactions only. Already-recorded transactions are not retroactively reassigned.

Related

• Redemption wallets — Top-level wallet management.
• Budgets — Automated distribution of points.
• Engagement scoring — Karma for the leaderboard, separate from reward points.
• Reports — Cross-cutting analytics including points spend.