Redemption wallets

The redemption wallet is the funding source for employee rewards. When an employee redeems points for a voucher, gift card, or other reward, the corresponding value is deducted from your organization’s redemption wallet. Open the wallet in your tenant at https://<your-empuls-url>/home/redemption-wallet. You must maintain sufficient funds in the wallet to support ongoing redemptions.

1. Open Redemption Wallets

   Navigate to Finance > Redemption Wallets (also accessible via Manage Organizational R&R Budget).

2. View wallet balances

   See the current balance across all redemption wallets associated with your account.

3. Add funds to the wallet

   Follow the wallet top-up process to add funds. Contact [e-mail] if you need assistance with the funding process for your region.

4. Download wallet statements

   Click Download Statement to export a transaction history for auditing or finance reconciliation purposes.

Maintain your redemption wallet balance at or above the total value of outstanding redeemable points across all employee accounts. If the wallet runs low, employees will not be able to complete redemptions until you add funds.

Manage organizational R&R budget — You can also create coins on the fly for specific recognition or gifting programs. These coins are settled against the redemption wallet balance when employees redeem them.

Currency configuration

Set the transaction currencies used for payments and reward redemptions.

1. Navigate to Finance > Currency Configuration in the Admin Hub.
2. Select your preferred default currency for rewards.
3. Configure additional currencies if your organization operates across multiple countries.
4. Save changes.

Currency settings affect how point values are displayed and how reward costs are calculated in the rewards catalog. Contact your account manager if you need to support currencies beyond those available in the dropdown.