Claim a physical gift

When you’ve received a physical-merchandise award or gift, claim it by confirming your shipping address and any product options.

When an admin sends you a gift that’s a physical item — a swag pack, a thoughtful merchandise box, a milestone branded gift — you need to claim it before it ships. Empuls notifies you, asks for your shipping address (and any product options like size or color), and then queues the order with its supply chain partner. Open your pending claim from the notification, or visit https://<your-empuls-url>/home/claim-gift to see anything waiting on you.

Why claim?

Empuls doesn’t ship physical items automatically because:

• Your address may have changed since your profile was last updated.
• Multi-variant items (clothing, electronics) need a size/color/region choice.
• Some items have customs implications and need your acknowledgment.

The claim flow keeps you in control and prevents shipping errors.

Claim a gift

1. Open the claim notification

   Click the Claim your gift link in the in-app notification or email.

2. Review the gift

   The page shows the item, who sent it, the citation (if attached), and expected delivery time.

3. Pick options if shown

   For multi-variant items, choose size, color, or other attributes. Variants in stock are shown; out-of-stock variants are greyed out.

4. Confirm or update your address

   Empuls pre-fills your last-used shipping address. Update it if you’ve moved or need delivery to a different location (a different country may have customs implications — Empuls will flag if so).

5. Submit the claim

   The order is queued with the supply chain partner. You’ll see a tracking page that updates as the order moves: queued → confirmed → shipped → in transit → delivered.

Track your shipment

The tracking page lives at your Order history. Once the supply chain partner generates a tracking number, it appears on the order page — click through to the carrier’s site for live updates.

Claim deadlines

Most physical gifts have a claim deadline (typically 30 days from the sent-on date). If you haven’t claimed by the deadline:

• Empuls sends two reminders (at 14 days and 7 days before deadline).
• If the deadline passes, the gift may be reissued to the sender’s discretion, converted to reward points, or expire — depends on your admin’s settings.

If you’ll be away during a claim window, reach out to your HR team to extend.

Problems with delivery

If your gift arrives damaged, doesn’t arrive, or is wrong:

1. Open the order on Order history.
2. Click Report a problem.
3. Describe the issue and upload photos if applicable.
4. Empuls’s supply chain partner reviews and arranges replacement or refund.

International shipping

For gifts shipped internationally:

• Customs duties — Some destinations charge customs duties on imports. Empuls covers duties for most major routes; the gift detail page will state if duties are payable on delivery.
• Restricted items — Some items (electronics, alcohol-related gifts) are restricted in certain countries. The catalog already filters by your country, but address changes may surface restrictions later in the claim flow.
• Delivery times — International shipping is typically 7–21 business days depending on origin and destination.

Limits and gotchas

• Once submitted, the address and options cannot be edited. If you need to change something, contact your HR team before the order ships.
• Empuls does not ship to P.O. boxes for most physical items — use a street address.
• Claim deadlines are firm; missed claims are non-recoverable except via the admin’s discretion.

Related

• Order history — Track all claimed orders.
• Festive gifts — Time-bound seasonal gifting.
• Redeem points — Use reward points for self-directed redemption.